zone your home

Delivery, Orders & Returns FAQs

What payment types to do you accept?

We accept Visa, Mastercard and payments via PayPal.  All payment and credit card data is fully encrypted and secure.  

Do you have a minimum order charge?

We have no minimum order value but orders up to £50 including VAT are liable to a shipping charge of £2.99.  Free next day delivery for all orders of £50.00 and over.

How long will it take for my order to arrive?

We aim to ship most orders received by 2.00 pm the same day if in stock.  We will contact you by return if we are unable to ship for any reason.  Orders received after 2.00 pm on Friday will be despatched on Monday

What shipment method do you use?

All parcels are shipped first class Royal Mail.

Can I cancel my order once placed?

We aim to ship all orders soon after placement so it is not possible to cancel once placed.  However see our 30 day return policy below.

Can I return my order?

We offer a 30 day money back guarantee on all products in the store.  Goods must be returned unused with the original packaging intact.  Please contact us for a returns authorisation number before sending the goods back.  You need to pay the return postage costs.

What if my product is faulty?

For details of our returns policy and procedure click here.  Please note that a returns authorisation number must be obtained before returning faulty items.

What is the warranty period on your products?

All our products are from reputable manufacturers with excellent warranties including:

Horstmann

2 years from date of manufacture except for the ChannelPlus range which has a 5 year warranty.

Eurotronic

3 years from date of manufacture.

Danlers

5 years from date of manufacture

Fibaro 1 year from date of purchase

 

What are your terms & conditions of sale?

For details of our terms & conditions of sale please click here.